Our Policies


Custom Rugs

Can I customize a rug with a design I don't see on the website?

Absolutely. If you want something other than what you see, send us an email and we'll start the customization process.


How long does it take to make a custom rug?

Remember that making beautiful, high-quality rugs by hand takes time--expect it take about 10-12 weeks, not including the 7-10 days for delivery. In the winter, anticipate an additional 1-2 weeks as wet weather slows down the crucial drying process. If you're in a rush, send us a message and we'll do our best to expedite your order.


Shipping & Pick Up

How much does shipping cost?

If you are in the US or Europe, shipping is free. If you're outside of the US or Europe, shipping will be calculated at checkout. If you don't see your location at checkout, send us a message and we'll get you a quote.


Returns & Exchanges

Due to the high cost of shipping, all orders are final and we cannot accept returns. If placing a custom order, please confirm all details are correct before finalizing your order--this includes measurements, colors, and design.  Once an order is placed, your product is packed up and ready to ship by the next business day. For custom orders, the handweaving begins the next business day and you will be responsible for the full cost of the rug if you have a change of heart after they begin. For these reasons, it's really important you feel sure before placing an order. Our hope is that you are 100% satisfied with your order. This is why you can contact us to ask any questions you might have before you place an order. We are happy to help you select the right product for you, and available to answer any questions you have. We also ask that you keep in mind these rugs are 100% handmade, which means each piece is unique in color and design. This is part of what makes them so special in our opinion, and we hope you appreciate that, too.